beorge Customers in difficult circumstances Feedback and complaints At St. George we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down. Please if you are looking to report a hoax or scam.
Making a suggestion. If you have any suggestions you feel will enable us to provide you with better products and services, please let us know. Making a compliment.
There is nothing so encouraging as a well-earned compliment. So if you have received exceptional service from St. George, please let us know so that we can pass on the compliment.
Making gelrge complaint. Our aim is to resolve your complaint within 5 working days, however, where possible we will resolve your complaint on the spot.
If we need some additional time to get back to you, we will let you know. Should we be unable egorge resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. Find out more As a customer of St.
Alternatively, you can using the following contact details. Over the phone: Please call us from anywhere in Australia on 13 33 30 8am — 8pm 7 days.
Over the internet: If you prefer to mail: St. If you stt still unhappy. AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial firms e.
The contact details for AFCA are set out below. Australian Financial Complaints Authority:.